Due to the delicacy of the work, shipping is not advised. Pick up is possible in Rotterdam. If it is not possible to pick up the work, shipping is possible at own risk, and can be chosen at check out.

In The Netherlands shipping costs are €6,75 with a Track & Trace code.

International shipping (EU 1) to Belgium, Denmark, Germany, France, Italy, Luxembourg, Austria, Spain and Sweden will be €19,50.
To all other countries in the European Union (EU 2) shipping will cost €25,00.

For now Studio Poppies does not ship globally. If you have a special request, please contact me. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a
To start a return, you can contact us at info.studiopoppies@gmail.com. Please note that returns will need to be sent to the following address: Schiemond 20, 3024 EE Rotterdam, The Netherlands 

Returning a product is at your own cost. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info.studiopoppies@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info.studiopoppies@gmail.com.